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Support

Have a question, found a bug, or want a feature? Reach out — we read every message.

Frequently asked questions

How do I unlock Premium?

Open any Premium feature and tap Upgrade, or go to Settings. Premium is an auto-renewing subscription billed through your app store. You can cancel any time in your store account settings.

I paid but Premium isn't showing — how do I restore it?

Open Settings and tap "Restore purchases". Make sure you're signed in to the same app-store account you purchased with. If it still doesn't appear, email us.

Is my data private?

Yes. QRTamm works fully on your device — your codes, library and settings never leave your phone. We run no servers and collect no personal data. See our Privacy Policy.

Where do my exported files go?

When you export a PNG, SVG or PDF, you choose where to save or share it (Files, Downloads, or another app). The file is created on your device.

Can I create real retail barcodes (EAN/UPC)?

QRTamm encodes the number you enter into a scannable barcode. It does not issue official product numbers — to sell in stores you need a GS1-registered number (gs1.org), which you then enter into the app.

A code won't scan — what should I do?

Always test a code before printing. Keep enough quiet space (margin) around it, use good contrast, and avoid shrinking it too small. For codes with a logo, increase the contrast/error-correction in the app.

How do I request a feature or report a bug?

Tap Contact support above and send a short description (and a screenshot if it's a bug). We typically reply within 2–3 business days.